Digital Downloads

How does the Digital Download work?
Once purchased, the digital image is able to be downloaded from your email to any device, and it can be taken to any third-party location to be printed. This digital file is provided directly from our own servers and is the same high-quality image used to produce prints in our lab. The images are 300 DPI, and can produce high-quality prints up to a size of 16x20. Digital Downloads are not available for Classroom Group or Team pictures, only for individual pictures.

How and when will I receive the Digital Download?
Once the digital download is purchased, you will receive an email with a link to download the image, as well as download the Release Letter that allows you to have the image printed at any third-party location. If you are able to see a proof of the image before ordering, then the link will be sent to your email within 2 hours of your purchase. If you are not able to view the proof, then the images have not been uploaded into our system, and the link will be sent to your email as soon as the images are available in our system. If you have not received the digital after this time, please contact our Customer Support team for further assistance.

Can the Digital Download be edited or retouched?
We do not do any editing or retouching to the digital image. The image that we send is the raw file from our servers. Any retouching or editing that is purchased and requested would only be applied to physical prints, not to the digital image. This also applies to any personalization, such as the Name and Year. Personalization is also only applied to the physical prints.

Can I get a refund on my Digital Download?
As stated when you select the Digital Download, we are not able to provide a refund for the image. Since it is a digital image, it is not able to be returned, and cannot be refunded. If you have an issue with your digital download, please reach out to our Customer Support team for assistance.

More Assistance
If you have any other questions about the Digital Downloads, or if you have an issue with the digital, please contact our Customer Support team. You can reach us via the Live Chat on our website, by email at [e-mail], or by phone at 866-624-6229.